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Personal details

Dr Ben Kraal
Discipline *
Design Practice and Management, Information Systems
+61 7 3138 4263
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Identifiers and profiles
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PhD (University of Canberra), Bachelorof Information Technology Honours Class 1 (University of Queensland)


human-centred design, product usability, user experience, service experience, electronic health records

* Field of Research code, Australian and New Zealand Standard Research Classification (ANZSRC), 2008



Ben Kraal is a Research Fellow and Lecturer in the School of Design at the QUT.

Dr Kraal’s approach adapts rich sociological techniques to investigate the complex interplay between people, the tools they use and the environment in which they work, allowing the identification of the essential elements of the work practice in question, making it clear where technology and design interventions are able to achieve the greatest positive impact.

Main areas of research

Ben Kraal has developed and adapted research methods for investigating the use of complex devices in complex social settings. Beginning in the area of Human-Computer Interaction and now in Human-Centred Design, his research focuses on they ways in which the tools and technologies people use in their lives influence they way they interact with the world.

This information has been contributed by Dr Ben Kraal.


Ben Kraal’s teaching concentration areas are user-centered design and usability and design research methods.

This information has been contributed by Dr Ben Kraal.


For more publications by this staff member, visit QUT ePrints, the University's research repository.

Research projects

Grants and projects (Category 1: Australian Competitive Grants only)

Monitoring intuitive expertise in the context of airport security screening
Primary fund type
CAT 1 - Australian Competitive Grant
Project ID
Start year
Intuitive Expertise; Airport Security; Automated Monitoring