Dr Rehan Syed
Faculty of Science,
School of Information Systems
Biography
Dr Syed has a strong BPM and Information Systems background from both the academic and practice perspectives. His PhD thesis was awarded the 2019 Best Australian Information Systems Thesis Award and Medal by The Australian Council of Professors and Heads of Information Systems (ACPHIS). Syed is the Course Coordinator for Master of BPM (IN23) and Graduate Certificate in BPM. His PhD research, as well as other collaborated research works to date, have been published in reputed journals and top AIS conferences. Dr Syed's is an expert in case study and qualitative research methods and performed comprehensive qualitative data analysis using advanced qualitative data analysis software. Dr Syed's research interest are in the areas of Socio-technical aspects of Process Automation, Digital Leadership, and Business Process Management for Transparency (BPM4T) in public sector.
Prior to QUT, he was engaged in an extensive management and consultancy career at Asia Pacific Institute of Information Technology (APIIT) from 2000 to 2014 in Sri Lanka. APIIT is a prestigious tertiary institute and a joint collaboration between Staffordshire University (UK) and Asia Pacific University (Malaysia). During his tenure at APIIT, he had designed undergraduate and postgraduate IS academic programmes, accreditation and quality assurance documents, and validation documents for academic provisioning in line with the UK-Quality Assurance Agency (QAA) requirements. Dr Syed also held the position of Chief Operating Officer at APIIT, as well as the post of Director Local Technical Secretariat of the prestigious ‘Improving Relevance and Quality of Undergraduate Education’ (IRQUE) Project (sponsored by the World Bank). Dr Syed was the principal author of the World Bank’s grant for the Improving Relevance and Quality of Undergraduate Education (IRQUE) Project, securing the grant of US$ 695,000. Dr Syed's areas of expertise include Business Process Management (Modelling, Analysis, Improvement), Business Analysis, and Robotic Process Automation. Dr Syed has been teaching Business Analysis, Process Improvement, and Design Thinking topics at QUT (from 2015 to date) and at APIIT (from 2001-2014). As a professionally qualified project manager and business analyst, Syed has maintained his technical expertise by active engagement with professional consultancy work with the World Bank, the Information Communication Technology Agency—Sri Lanka (ICTA), and the Sri Lankan Software Industry. Dr Syed holds a PhD from QUT and a Master of Project Management from USQ. Dr Syed is a Fellow of Higher Education Academy-UK (FHEA) and a certified RPA Business Analyst as well as a PMI certified Project Manager (PMP).
Personal details
Positions
- Lecturer in Information Systems (Process Science)
Faculty of Science,
School of Information Systems
Research field
Information Systems
Field of Research code, Australian and New Zealand Standard Research Classification (ANZSRC), 2008
Qualifications
- Doctor of Philosophy (Queensland University of Technology)
Teaching
- IAB 204 Business Analysis
- IAB 320 Business Process Improvement
- IFN653 Business Process Automation
- IAB 701/702 MIT Research Capstone Project
- IFN 700 Project Management
- IFN 500 Design Thinking for IT
Experience
Course Coordinator-Master of BPM and Graduate Certificate of BPM. Queensland University of Technology (QUT)
Chief Operating Officer - Asia Pacific Institute of Information Technology-Sri Lanka
Director Local Technical Secretariat, IRQUE Project (World Bank)-APIIT
Senior Business Analyst-Intellicube Systems Inc.
Publications
- Syed, R., Suriadi, S., Adams, M., Bandara, W., Leemans, S., Ouyang, C., ter Hofstede, A., van de Weerd, I., Wynn, M. & Reijers, H. (2020). Robotic Process Automation: Contemporary themes and challenges. Computers in Industry, 115. http://eprints.qut.edu.au/137284
- Kamalpour, M., Rezaei Aghdam, A., Watson, J., Tariq, A., Buys, L., Eden, R. & Syed, R. (2021). Online health communities, contributions to caregivers and resilience of older adults. Health and Social Care in the Community, 29(2), 328–343. https://eprints.qut.edu.au/207225
- Eden, R., Syed, R., Leemans, S. & Buijs, J. (2021). A Case Study of Inconsistency in Process Mining Use: Implications for the Theory of Effective Use. Business Process Management: 19th International Conference, BPM 2021, Rome, Italy, September 06–10, 2021, Proceedings, 363–379. https://eprints.qut.edu.au/211218
- Syed, R., Bandara, W. & French, E. (2018). Effective leadership in Public Sector BPM: A case study of an e-Government initiative in a developing country. Proceedings of the 39th International Conference on Information Systems (ICIS) 2018, 1–17. https://eprints.qut.edu.au/122781
- Syed, R., Bandara, W. & French, E. (2018). Effective leadership in BMP implementations: A case study of BPM in a developing country, public sector context. Business Process Management: 16th International Conference, BPM 2018, Proceedings (Lecture Notes in Computer Science, Volume 11080), 376–391. https://eprints.qut.edu.au/122778
- Stewart, G., Syed, R., Bandara, W. & French, E. (2018). Getting it right! Critical success factors of BPM in the public sector: A systematic literature review. Australasian Journal of Information Systems, 22, 1–39. https://eprints.qut.edu.au/223367
- Syed, R. & Bandara, W. (2019). Controlling corruption in developing country public sector: A process ecosystems perspective. Proceedings of the 40th International Conference on Information Systems (ICIS) 2019, 1–9. https://eprints.qut.edu.au/133200
- Syed, R., Leemans, S., Eden, R. & Buijs, J. (2020). Process mining adoption: A technology continuity versus discontinuity perspective. Business Process Management Forum: BPM Forum 2020 Proceedings, 229–245. https://eprints.qut.edu.au/204547
- Syed, R. & Wynn, M. (2020). How to trust a bot: An RPA user perspective. Business Process Management: Blockchain and Robotic Process Automation Forum, BPM 2020 Blockchain and RPA Forum Proceedings, 147–160. https://eprints.qut.edu.au/204375
- Denagama Vitharanage, I., Bandara, W., Syed, R. & Toman, D. (2020). An empirically supported conceptualisation of robotic process automation (RPA) benefits. Proceedings of the 28th European Conference on Information Systems (ECIS2020). https://eprints.qut.edu.au/203112
QUT ePrints
For more publications by Rehan, explore their research in QUT ePrints (our digital repository).
Awards
- Type
- Academic Honours, Prestigious Awards or Prizes
- Reference year
- 2020
- Details
- ACPHIS Best Australian Information Systems PhD Thesis & Medal Award